F.A.Q.s
Who is Roxana (ROX) Frontini?
Roxana Frontini a.k.a. ROX™ is an integral artist dedicated to conscious empowerment. She has led many successful projects in Fashion, Music, Creativity & Entertainment, working with Fortune 500 Companies and Celebrities in the United States, Europe and Latin-America. For more details, please visit this LINK.
Are your series limited edition?
Yes, all of our series are limited edition only. This ensures that our collectors receive the exclusivity they deserve and also compels us to continuously renew the art, illustrations and messages featured on the items we offer.
Do you ship worldwide?
Yes, we ship to all countries that our shipping partners work with. Very few exceptions apply.
How long will it take to receive my order?
Prints, accessories, apparel and home decor items are packed and dispatched within 4 days from the order date. All domestic orders (United States) are expected to arrive within 7 days of dispatch, whilst international orders may take anywhere from 1-2 weeks. Please note that orders placed to Canada may take an extra 2 weeks due to strict customs regulations. Please note that due to the impact of COVID-19 on our production and delivery partners activities, apparel orders might take upto 28 days to be dispatched, and upto 15 days to be delivered even within the United States.
Where is my tracking number?
For all domestic and international orders, tracked postage is included (Through United States Postal Service and International Private Services respectively) and sent to your designated email address on the date of dispatch. Please be sure to check your Spam and Promotional emails in case your tracking number has been sent to those categories.
Can I change my order/the details of my order?
Please note that only changes received before the order is dispatched can be processed. Shop Roxana Frontini is not responsible for mistaken addresses provided.
Will I have to pay for customs & duties?
Yes, all international customers are responsible for customs and duties within their country. For additional information, we suggest contacting your local customs office.
What currency is used on your store?
All currency on our site is listed in American Dollars (USD$).
Do you offer returns or exchanges?
Please visit our Refund Policy for details on returns and exchanges.
Will my print arrived framed?
All prints arrive unframed, except for items that specifically indicated "framed" in the product description and title.
Do you offer custom work or commissioned artwork?
Yes, we do. Please email info@roxanafrontini.com with details on the project or commission.